EatNow General The order process I haven’t received an order confirmation, what should I do? We bet it was gremlins, but it could be that we don’t have your correct email address. get in touch with us via the help form and we can take a look. Still need help? Our support team is here to help answer your questions. Get in touch via your preferred contact method below. Chat with us Send us an email Talk to us Talk to us You can speak to one of our friendly support staff from 9AM til 2AM AEST, seven days a week on 1300 718 924. Have all your order details ready - we'll be able to sort things out a lot faster that way. Articles in this section How do I know if my order has been confirmed? Can I change my order after I have paid for it? I haven’t received an order confirmation, what should I do? I've received a confirmation but my order has not arrived, what can I do? How can I cancel my order? Once I’ve placed my order, can I contact the restaurant directly?