EatNow General Common questions I haven’t received an order confirmation, what should I do? We bet it was gremlins, but it could be that we don’t have your correct email address. You should probably call us on 1300 718 924 so we can check it out. Still need help? Our support team is here to help answer your questions. Get in touch via your preferred contact method below. Chat with us Send us an email Talk to us Talk to us You can speak to one of our friendly support staff from 9AM til 2AM AEST, seven days a week on 1300 718 924. Have all your order details ready - we'll be able to sort things out a lot faster that way. Articles in this section What should I do if the food received is not what I requested? What can I do if I am not happy with the food quality? What can I do if my order was cancelled after I paid? I haven’t received an order confirmation, what should I do?